Terms and conditions

What RCM Trader Hub is

RCM Trader Hub is a web-based software tool that lets you:

• Automatically copy the trades of one of your MetaTrader 5 accounts (the master) to your other accounts (the followers), according to the settings you choose.
• Trade from a chart on the web, calculate lot sizes and check your accounts’ performance, alerts, economic calendar and indicators.

What RCM Trader Hub is not: we are not a broker or an investment firm. We do not provide financial advice, signals or recommendations, we do not manage anyone’s accounts, and we never receive, hold or move your money, which always stays with your broker. You make every trading decision, either directly or through the copy settings you choose.

Who can use it

• You must be at least 18 years old and legally able to enter into contracts.
• The information you give us must be true and up to date.
• You may only connect MetaTrader accounts that you own. You may not use RCM Trader Hub to trade or copy trades on other people’s accounts, or to offer third parties a copy-trading, signals or account-management service.
• Each RCM Trader Hub account is personal. You may not share, transfer or resell it.

Your account and its security

• You are responsible for keeping your password secret and for everything done with your account. We recommend turning on two-step verification.
• If you think someone has accessed your account, change your password and let us know as soon as possible.
• When you add a MetaTrader account, you authorise us to connect it and to send your broker the orders you place on the web and those resulting from your copy settings. You can withdraw this authorisation at any time: delete the account from the web or change its password with your broker.

Your broker’s or prop firm’s rules

Many brokers and prop firms have rules about copy trading, trading through external tools, trading on several accounts at once or around news, as well as their own loss limits. It is your responsibility to check beforehand that your accounts allow you to use RCM Trader Hub and to follow their rules. We are not liable for accounts that are suspended, disqualified or have their profits cancelled for breaking them.

How copying works and its limits

Trade copying depends on many things we do not fully control: your connection, your broker’s servers, MetaTrader 5 and the internet. That means:

• There may be delays and price differences between the master and the followers (slippage).
• The size of copied trades is adjusted to each broker’s minimums and steps, so it may not be exact.
• A trade may not be copied or may be rejected: because of insufficient margin, a closed market, a different symbol, a paused account, a disconnection, etc.
• There may be interruptions for maintenance, updates or technical faults. We will try to give you advance notice of planned downtime.

Check your accounts often, always use a stop loss and test your settings carefully before trading with real money. We do our best to keep the service working well, but we cannot guarantee that it will always work without interruptions or errors.

Plans, price and payment

• The service is paid. Before paying you will see the plan, what it includes, its price including taxes and how often you will be charged.
• Payment is made in advance through the payment platform shown at checkout. We do not store your card details.
• Your subscription renews automatically at the end of each period, on the same plan and at the same price, until you cancel it.
• If we change the price, we will email you at least 30 days before it applies to your next renewal. If you do not agree, you can cancel beforehand.
• If a payment fails, we will let you know. If it is not resolved, we may suspend access until it is paid.
• We will send you an invoice for each payment.

Cancellation and refunds

• You can cancel your subscription at any time from Settings, just as easily as you signed up.
• Once you cancel, you will not be charged again and you will keep access until the end of the period you have already paid for.
• We do not refund periods that have already started, except under the right of withdrawal (next section), where the law requires it, or if the service stops working through our fault for an extended period.

Right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 calendar days of purchase, without giving any reason.

When you subscribe, you expressly ask us to start the service straight away, without waiting for the withdrawal period to end. If you then withdraw within those 14 days, we will refund what you paid, minus the part proportional to the days you have already had the service.

To withdraw, email [email protected] from your account’s email address saying that you wish to withdraw from the contract, or use this model form:

To RCM Trader Hub, [email protected]: I hereby give notice that I withdraw from my contract for the RCM Trader Hub service, purchased on [date]. Account email: [email]. Date: [date].

We will refund you within 14 days of receiving your request, using the same payment method you used.

Acceptable use

You may not:

• Use the service for anything illegal, to commit fraud or to break the terms of your broker or prop firm.
• Try to access other users’ accounts or data, or the platform’s systems.
• Copy, decompile or try to obtain the platform’s code, or build a similar service from it.
• Overload the platform, automate access with bots or attack it in any way.
• Publish indicators or content that are harmful, misleading, illegal or not yours.

Indicators and content you publish

The scripts and indicators you create remain yours. If you publish one for the community, you give us free permission to display it and let other users use it within RCM Trader Hub for as long as it stays published. You can remove it at any time.

We may remove any content that breaks these terms or that we are notified infringes someone else’s rights. You can report such content to [email protected].

Other users’ indicators are used at your own risk and are not our recommendations.

Intellectual property

The platform, its code, its design and the RCM Trader Hub brand belong to the owner. While you have an active subscription, we give you permission to use it for your own trading. This permission is personal and cannot be transferred.

MetaTrader 5 and all other third-party trademarks belong to their respective owners. RCM Trader Hub is not affiliated with them.

Liability

Trading in the financial markets carries a high risk (read the risk disclosure). Therefore:

• We are not liable for your trading losses or your investment decisions, whether you trade directly or trades are copied according to the settings you choose.
• We are not liable for failures of your broker, your prop firm, MetaTrader 5, your connection or the internet, or for their consequences.
• Except in cases of wilful misconduct or gross negligence on our part, our liability for any damage related to the service is limited to the amount you have paid us in the previous 12 months.

Nothing above limits the rights the law gives you as a consumer.

Suspension and termination

• You can delete your account at any time from Settings.
• We may suspend or close your account if you break these terms, if there is a risk to the security of the platform or other users, or if the subscription is not paid. We will warn you beforehand whenever possible.
• If we ever stop offering the service, we will give you at least 30 days’ notice and refund the proportional part of what you have paid and will not use.

Changes to these terms

We may update these terms, for example to add features or to adapt to changes in the law. If a change is significant, we will notify you by email or on the web at least 30 days in advance. If you do not agree, you can cancel your subscription before it applies. The version and date are always shown at the top.

Language

These terms are available in English and Spanish. If the two versions differ, the Spanish version prevails for consumers resident in Spain, and the English version prevails in all other cases.

Governing law and complaints

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction over any dispute, and you keep the protection of the consumer laws of your country of residence.

If you have a complaint, please write to us first at [email protected]: we will do everything we can to resolve it. You can also contact the consumer protection authorities in your region.